FAQs
1. General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out through our CONTACT US page.
Where do you ship?
We now ship world wide! But unfortunately due to COVID-19 and the lack of flights, prices are generally higher and delivery time is generally longer
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. (This may differ in certain circumstances such as holidays).
2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionnaly offer support for Paypal, Shop Pay, Apple Pay, and Google Pay.
You can chose these payment methods at checkout.
3. Shipping
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
What if I'm not home?
If you're not home, the package will either be left in a safe place or a new delivery will be performed the next day.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
5. Other questions
Do you offer a referral program? How does it work?
We have created a referral program to thank our customers for referring their friends and family.
To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.
Any of your friends who decides to place their first order using your referral link will enjoy a $10 discount. In return you will be credited $10 as well for helping us spread the word.
Do you have physical stores?
We currently don't have any physical stores under our brand name. However, pickup for heavier items may be required, in which case an address will be supplied via email.
Is there a warranty?
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.